Terms of service
Last updated: May 30, 2026
This website is operated by Foshan Fumingfei Trading Co., Ltd. under the FMF Packaging Solutions, FMF Pack, and FMF Supply brands. By visiting our website, requesting a quotation, placing an order, or purchasing from us, customers agree to these Terms of Service, our policies, and any written quotation or order agreement confirmed with FMF Pack.
Company and contact
Business address: 3-2203, Zhongyi Mingdu Plaza, No. 1 Yongtong Road, Jinliang Community, Daliang Street, Shunde District, Foshan, Guangdong 528300, China.
Email: sales@fmfpack.com. WhatsApp / phone: +86 158 1830 7991.
Products and technical confirmation
FMF Pack supplies packaging machinery, filling equipment, sealing machines, labeling systems, spare parts, packaging materials, and related industrial supplies. Product information, specifications, voltage, plug type, size, color, materials, accessories, packaging, and availability may vary by product and supplier batch. Customers should contact us before payment if an order requires exact technical confirmation, certification documents, compatibility review, installation requirements, or destination-specific import requirements.
Orders, pricing, and payment
Prices are shown in USD unless another currency is displayed. A product page, quotation, invoice, or checkout total may include the product price, shipping fee, and applicable taxes depending on the shipping method and destination. For eligible DDP or tax included orders, applicable import duties, VAT, customs clearance fees, and standard destination taxes are included in the quoted price, shipping fee, or checkout total. If an order is not eligible for DDP or tax included shipping, we will confirm this before payment or shipment.
We may refuse, cancel, or hold an order if product information is incomplete, payment cannot be verified, the destination is restricted, the product requires additional compliance documents, or the order appears fraudulent, unsafe, or inconsistent with export, customs, or payment rules.
Shipping, returns, and refunds
Shipping, return, and refund handling is governed by our Shipping Policy and Refund Policy. Customized equipment, special-order goods, machinery, spare parts, and industrial supplies may be subject to production time, procurement time, testing, packing, and shipping arrangements.
Permitted use and compliance
Customers are responsible for using products safely and lawfully, following manuals and local regulations, and confirming whether their destination country requires certifications, import licenses, customs documents, or professional installation. Products must not be used for illegal, unsafe, infringing, or restricted purposes.
Intellectual property and compatibility references
All website content, product descriptions, images, and branding belong to FMF Pack or their respective owners. Product model numbers, brand names, or compatibility references, when shown, are used only to identify compatibility, technical fit, or product specifications. They do not imply endorsement, authorization, or affiliation unless expressly stated.
Warranty and support
Warranty and support terms depend on the product type and the confirmed quotation or product page. Warranty support generally requires order information, photos, videos, and a clear description of the issue. Warranty does not cover consumables, wear parts, misuse, incorrect installation, incorrect voltage, unauthorized repair, improper maintenance, or damage caused by transportation after delivery acceptance unless otherwise confirmed.
Limitation of liability
To the maximum extent permitted by law, FMF Pack is not responsible for indirect, incidental, special, or consequential losses, including production loss, lost profit, delayed installation, customs delay, or third-party service cost. Our maximum liability for a confirmed order issue will not exceed the amount paid for the affected product unless applicable law requires otherwise.